Returns & Exchanges

At NAQSHI Official Online Store, we strive for perfection in every stitch, but if you are not completely satisfied, we offer a seamless 14-day return and exchange policy for all unworn fashion pieces. Please ensure that all original tags remain attached and the garment is in its original packaging to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return or exchange and receive a return authorization number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all labels, hangtags, and promotional inserts are included to prevent damage during transit.

• 3.
  Ship to NAQSHI

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup through our portal.

• 4.
  Quality Check and Refund

  Once our artisans inspect the returned items for quality compliance, we will process your refund or exchange within 5-7 business days to your original payment method.